What is included in the cost?
- A 2 to 4 year service warranty for cleanings, sound adjustments and repairs
- Programming of the hearing device according to the hearing test results and measurements of the acoustics of your ear canal (real ear measurements)
- Counselling regarding how to care for your hearing device(s) including cleaning, insertion and removal, changing the battery, how to make sound adjustments, and other information such as what you can expect the hearing aids to do for you in certain situations as well as their limitations. (They are not new ears after all.)
- Follow-up appointments during your no-obligation listening experience to answer questions, review information, make sound adjustments according to your own personal preferences and deal with any other comfort issues.
- Communication strategies are provided to you and your communication partner(s) either one-on-one or in group sessions called aural rehabilitation classes.
- Of course part of the cost helps with operating the business such as staff, rent, clinical equipment and continuing education.
What should I ask?
Consumers have several options when deciding where to purchase hearing aids. Here are a few issues to consider when choosing a hearing health provider:
- Ask what services are included in the cost of hearing aids
- Ask what the hearing aid’s warranty entails.
- Ask about the return policy as it varies by province.
- Ask for the professional’s credentials (i.e., audiologist, hearing instrument practitioner)
What should I be aware of?
- You should have a say in which hearing devices are provided to you as there are a range of technologies, prices and accessories from which to choose.
- You should have a minimum of a thirty-day listening experience with the hearing instruments before making the final decision to purchase.
- You should be aware of how often the clinic’s services are provided in that location as some clinics operate out of several locations part time.
- You also have the right to inquire whether the hearing clinic is owned by a hearing aid manufacturer or an independent professional